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Shipping & Returns 

Shipping Policy

Uk Delivery is £3.69 at Creation Crafts Norfolk across the entire store. (This is subject to change)

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All item is needed 1 to 2 week on working day  to be made and around a week (on working days) for royal mail to deliver to your location. However royal mail do state it can take up to 14 days. We try to dispatch within 7 working days, but please do allow up to 14 working days. Please Note that once your parcel has been dispatched by us this is no longer in our control to ensure that your order is arriving to your location as quick as possible

Please do note that we can do pick-up available in Sprowston area in Norwich. This cost nothing extra. Please add a note or email us so we can arrange time for collection.

Return & Exchange Policy

Returns are accepted with in 14 days starting from the day of receiving your order. Items returned need to be returned in the condition they were sent with all packaging for a full refund of the item NOT postage. We do not cover return postage.

Please note custom items are non-returnable. ALL sale item is NON-RETURNABLE, these are made to order and cannot be returned due to the cost of it.

Please note gift vouchers are non-returnable.

If the items are faulty when the consumer receives them, the consumer must notify Creation Crafts Norfolk upon receipt of faulty goods. Upon the receipt of the goods we will conduct an inspection of the goods and if the goods are found to be faulty we will refund any postage charge incurred.
Any returns lost in the mail service are not the responsibility or liability of Creation Crafts Norfolk. It is you the consumer that must file a claim with the courier service that the item is shipped with. 

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please contact us for return address.

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