Store Policy
Customer Care
We care about your shopping experience, if you have any trouble - please contact us in the contact page and we will get back to you.
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If you want a Receipt, Please keep the Email Sent to you after your order. This is the only Order Recipe you will receive as Creation Crafts Norfolk will not waste Paper to send with the item. We love to care about environment and use our items carefully to protect the environment as we can!!
Privacy & Safety
We care about your Privacy & Safety.
You as a user, your privacy is of the highest importance to us as a business, every detail that you share with us is kept only with us to improve our shopping service and product and for internal record keeping. Us as a business is committed to ensure that your information is secure. You can control your information. If you believe your information that you share with us is incorrect, please email us so we can correct your information. We use straightforward language to gain your trust and make your shopping experience the best we possible can be for you.
Payment Methods
At Creation Crafts Norfolk we accept two payment methods. This is PayPal and credit/debit card.
When ordering from Creation crafts Norfolk payment is required immediately, we do not hold items or accept part payments, payment plans are not offered.
When purchasing from CreationCraftsNorfolk.com you are entering a contract for the goods to be delivered within 30 days of receipt of payment, in the event that dispatch does take longer than advertised you will informed, and asked if you would like to proceed with your order or have all money paid, refunded to the account in which you paid.
Once we have received your order it will be completed in our working days.
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The only items we can reserve is Workshop's Tickets. The payment must be completed a week before the date of the workshop.
Workshop Policy
Purchasing the tickets to ‘All Candle Making Workshop (Specials are included)’ means you agree with the following.
Please note that all Candle Workshops’ ticket is not refundable
Please be aware that we are working with hot materials and tools.
Keeping in mind that we are not responsible for any accidental burns that occur to yourself.
You must follow our instructions at all times to protect yourself and others. In failing to do so, you may be asked to leave.
We only ask for name of individual people and the host’s email that coming to the workshop so we can allow you in without any problem. Your tickets will be proof of purchase and your entry in the building.
Please wear suitable clothing for Candle Making. We suggest that you wear something that you don’t mind ruining.
At the start of the workshop, we will have a briefing on policy and Escape plan.
At all time, we (RPCN and Venue's Employees) reserve the right to be treated respectfully and in return we will treat you with respect. We will NOT tolerate any rude behaviour towards to any member of staff.
We (RPCN and Venue’s Employees) reserve the right to remove you from any activity because we believe you have failed to follow our instructions or it is not safe for you to continue.
We are all about protecting you, our Employees and Venue’s Employees. In that, we ask you to tell us if anything happens in this Workshop and Experience.
Please read the email that RPCN will send within 2 weeks of the workshop day, that tells you what to do when arriving on the day.